Summary
How to contact the T7X support team for assistance.
1. Email Support
Please send us an email at Support@t7x.io
2. Submit a Support Ticket
Visit: https://t7xsupport.zendesk.com/hc/en-us/requests/new
Click Submit a Request.
Include:
The email used for your T7X account
Screenshot of the error
Your device + browser
The exact time the issue occurred
3. Issues That Require Support Intervention
“Invalid session token” during onboarding
Wallet creation failures
Repeated “error retrieving email”
Not receiving onboarding emails
POA rejected after multiple valid uploads
4. Response Time
Normal: 24–48 hours
High volume: up to 72 hours
5. Chat with Us
Click on our Chat Bot for immediate support with our T7X AI Agent, available 24/7.
You can now call us! Our phone number is 949-216-0082 available Mon-Friday: 7am - 3pm PST.