Why I Can’t Log In to My Account

Summary

This guide covers the most common login issues and how to fix them, including onboarding loops, password problems, and session errors.

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1. You Never Received the Verification Code 

• Confirm email spelling

• Check spam/junk

• Add safe senders: [e-mail]

• If still no email → contact [e-mail]

Add [e-mail] to your safe senders list to prevent missing verification emails

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2. Reset Your Password 

Click on Forgot Password?

Enter your email address and hit Send Reset Code.

Check your email address for the password reset code ([e-mail])

Enter code and hit verify code

Create your new password to update your password

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3. Login Loop (You Return to Login Page Each Time)

Likely causes:

• Cookies disabled

• Browser using cache from old session

• Brave/Opera browser

• VPN blocking session

Fix:

• Use Chrome/Safari

• Clear cache/cookies

• Disable VPN

• Retry login

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5. Not Receiving Reset Email

Try:

• Check spam/junk

• Search for “T7X”

• Add [e-mail] to safe senders

• Confirm correct email spelling

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Keywords

cannot login, login loop, invalid session token, onboarding incomplete, reset password