Common Errors

Error Message: 

Order ____ Rejected - Reason: Exceeds_Daily_Notional_Limit

Explanation:

Your trade request exceeds the daily limit.

Solution: 

Submit a smaller order within the remaining daily limit or wait until the daily limit resets.

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Error Message: 

Order ____ Rejected - Reason: Order_Below_Minimum_Notional_Value

Explanation:

Below minimum trade order size.

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Error Message:

Order ____ Rejected - Reason: Not_Enough_Funds

Explanation:

Trade size was larger than available funds

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Error Message: 

Failed to generate KYC link: Invalid session token

Solution:

Please log out of T7X, then log back in at trading.t7x.io.

Once logged in:

1. Navigate to the Wallets section.

2. Select Fund via Fiat to proceed.

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Error Message: 

Deposits are disabled for your verification level. Please contact the exchange administrator.

Explanation:

You will receive an email once your account has been approved. Please note that funding and trading will not be available until the review process is complete.

If you have already received an approval email from our Compliance team and this notification is still appearing, please contact us at [e-mail] so we can review your account.

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Error Message: 

AmlFailed

Solution:

Go to the Trade section

Scroll down and select Deposit Status

View each Deposit and the corresponding status

AmlFailed means the transaction has been flagged by our AML monitoring system and is currently under review.

You’ll need to wait for our compliance team to complete their review and provide approval before the transaction can proceed.

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Error Message:

Application error: a client-side exception has occurred (see the browser console for more information).

Solution:

Please email [e-mail].

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Error Message:

Wallet ID or DFNS token is missing.

Solution:

Please try a hard refresh on that page (Try Command + Shift +R / Ctrl + Shift + R).

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Error Message:

The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.

Solution:

Try different Device / Browser

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Error Message:

An error occurred while processing your request

Solution:

Please try the following troubleshooting steps:

• Clear your cache

• Clear your cookies

• Clear your site data

• Try logging in using a private/incognito window in Google Chrome

After completing these steps, attempt to log in again.

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